REFUND POLICY
At Full Frontal Hair, impeccable quality and customer service are paramount in offering the best client experience. As a result, we are pleased to offer a seven (7) day return policy on unopened hair extensions and wigs with our namesake label attached and all original packaging in place. We are more than happy to accommodate returns and exchanges on hair extensions and stock wigs that have not been opened, worn or tampered with. Everything goes through a rigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping and in the event of a return. It is our primary focus to make sure you are completely satisfied.
-
Merchandise must be in original resalable condition.
-
We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, removed from weft or otherwise processed) in any way.
-
Zip ties and tags must be intact. Any merchandise that is received without zip ties and tags will be returned to the client without an issue of a refund.
-
Bundle Deals cannot be separated into individual units to be return.
-
Once your item(s) have been received at our facility, it will be examined thoroughly. If the product has been returned unused, in its original resalable condition, we will gladly issue a refund to the original form of payment. Your refund should appear in your account within 3 to 5 business days, subject to your bank’s processing time.
Refunds and exchanges will not be honored if your wig has been cut or altered in any way or if the unit is returned and appears to be worn. This includes but is not limited to: cutting the lace or any part of the wig, cutting the hair, removing original tags, hair has been picked, brushed, washed, cut, dyed (or chemically altered in any way), flat ironed, or otherwise manipulated with any styling tool, including hair dryers. Refunds and exchanges will not be honored if the unit has had hair product, perfume, or any other products applied to the hair including glues, gels, adhesive tapes, and/or sprays. No change in the integrity of the product itself is allowed: refunds or exchanges will not be honored for units with bases that are torn or damaged in any way. This includes damage from sewing needles.
CUSTOM WIG EXCHANGES AND REFUNDS
Once a custom wig order has been placed, It cannot be cancelled under any circumstances. Due to the personalized nature of these products, all sales are final!
SHIPPING DELAYS
For your convenience it's always advisable not to wait until the last minute to place your order. If you have a deadline, hair appointment or other engagement it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information, we receive from our shipping courier. We are not responsible for late shipments due to increment weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust UPS to deliver your package on time. If your package is delayed, we will not offer a reimbursement of shipping charges. If you need additional information, please contact us at orders@fullfrontalhaor.com
FAILED DELIVERIES / REFUSED PAYMENTS / INCORRECT SHIPPING ADDRESS
Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. Your order will be shipped via UPS to the address you provide. It is extremely important that you give us the most accurate and complete information possible. If an address correction needs to be made after your shipment has been sent you will be assessed the $10 fee UPS charges us to make the correction. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.
If a shipment is returned to us due to an incorrect address, you will be responsible for additional shipping charges.
NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.
LOST SHIPMENTS:
If your tracking number shows that your package was delivered but you did not receive it, please check around your home and with neighbors who may have signed for and received your item(s). If you still cannot locate it, please contact Client Care immediately at orders@fullfrontalhair.com. We will contact our shipper right away to initiate a trace for your package start an investigation.
DAMAGED SHIPMENT
If your package arrives damaged, please keep all original packaging and contact Customer Care at orders@fullfrontalhair.com. Our shipper will be contacted right away to initiate an investigation
INTERNATIONAL SHIPMENT
All international customers are required to submit a signed credit card authorization form complete with supporting documents and identification prior to shipment. Once you've placed your order you will be contacted by Customer Service to provide this information.
International Shipments must clear customs. The rules and requirements for customs clearance vary from country to country. It is the customer's responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments. This is the only document that will be sent with your shipment